Conditions of Use
MAKO Marketing and it's participating virtual store owners provide their services
to you subject to the following conditions. If you visit or shop at mako.com.au,
you accept these conditions. Please read them carefully. Electronic
When you visit mako.com.au or send e-mails to us or participating virtual-store
owners, you are communicating with us electronically. You consent to receive communications
from us and/or store owners electronically in return. You agree that all agreements,
notices, disclosures and other communications that we provide to you electronically
satisfy any legal requirement that such communications be in writing.
Secure Online Ordering:
If you cancel an order before it has been shipped there is a 3% fee of the total
including shipping cost to cover the Merchant Fees charged to us which we cannot
recover from your bank.
Enjoy shopping by browsing our site. Normally, we tear out or circle interesting
items in a paper catalogue, online you just click the "add to basket" button
after you decide to order a product. All items you choose are stored in
an electronic shopping basket that goes with you as you continue to browse through
the products. Shipping costs will be added when you complete the delievry address.
Of course you can add to and take away from your basket as much as you like...
it's just an easy way to remember which items you saw and liked. By clicking
"View Basket" at any time, you can confirm the contents and value of your electronic
basket. Why don't you have a play just for fun, there's nothing you can harm
and you'll become familiar with our system... How
do I actually place an online order?
Placing an order for items in your shopping basket is easy. Every step
of the process we will show you exactly what you are buying and how much it
will cost... there are no hidden charges. From the "View Basket" area, you will
have every opportunity to change your mind or cancel your order. Simply click
on the "+" or "-" sign to increase or decrease the quantity of each product
shown. To delete a product click the RED X delete link. Now you are ready to
place your order! The
following is a step-by-step description of the process:
Click on the "View Basket" button at the top or bottom left corner and you will
then see the contents of your shopping basket. If you are ready to buy,
click "Proceed To Checkout", this will take you to a "customer detail" page
where you are asked to complete your name,
billing address and contact details. Your country is VERY IMPORTANT as this
will help the system calculate the correct shipping cost... anywhere in the
world. Click on the "continue" button and this will take you to a second delivery
address option in case you are sending the products to a different address as
a gift or a safer delivery address.
If the delivery address is the same as your address click the "same as customer"
button... this will take you to a secure, encrypted page in order to safeguard
your credit card details. You can pay for the goods with either a Visacard
or Mastercard. When everything is complete just click the "Continue" button
to check the details of your order. At this stage you can still review and change
or cancel your order. If you are happy with the total cost including the shipping,
click "Place Order" button. You will receive an automatic email, confirming
the total which will be billed to your credit card and and the merchant names
and contact details of the participating virtual-store owners you have purchased
goods from. We suggest you print it out to keep a record. Is
ordering online safe?
Using a credit card online is very safe... it is actually safer than using it
over the phone! Our Credit Card page utilises the Secure Sockets Layer (SSL)
encryption technology so that no unauthorised parties can see any of the information
that you trasmit. We remove copies of all orders including credit card details
from the server daily! NB. The usual padlock to show it's a secure site will
not function on sites that use a frame design like mako.com.au. You can still
verify the secure certificate by "Right Mouse Clicking" the centre of the page
once you have gone to "checkout" and started entering your name and address
details. Then click view "Properties".
Mako Marketing's Security Guarantee:
Our secure server software encrypts your credit card number, name and address.
The encryption process takes the characters you enter and converts them into
code that is then securely transmitted over the Internet. In the event of unauthorised
use of your credit card, most banks and card issuers either cover all the charges
that result from unauthorised use of your credit card, or may limit your liability
to just $50.00. mako.com.au will cover your liability up to a maximum of $50.00
provided that the unauthorised use of your credit card resulted through no fault
of your own from purchases made at mako.com.au while using the secure server.
Your credit card details are stored in an encrypted format inaccesible from
the internet. In the event of unauthorised use of your credit card, you must
notify your card provider in accordance with its reporting rules and procedures.
What if I'm not happy with my
Your satisfaction is guaranteed! We're not happy until you are. We offer a 14
day money guarantee on most purchases. (Personalised or custom-made products
are excluded, unless the error was caused by the supplier)
Before returning an item always contact us.
Are all products processed together?
Usually all items ordered will be delivered together, unless you are notified
otherwise by email.
Billing Your Credit Card
Mako Marketing may not necessarily appear on your statement. Your credit card
will be billed directly by the participating virtual-store owner. You will receive
an email receipt within seconds of completing your online order, notifying you
of the merchant name/s which will appear on your credit card statement, based
on the items purchased.
How long will delivery take?
Within Australia it will usually take 3 - 7
working days and overseas countries only marginally longer, because all overseas
orders are shipped by air mail or courier. PLEASE NOTE: personalised and made-to-order
products (such as sway bars) can take extra time but you will see this on the
product pages for that item.